Whilst we require systems and Information Technology to help run our organizations, we must also research what is really required in order to operate at an optimum level. With the constant barrage of new and innovative technologies it is essential that procurement research is an ongoing process in order to evaluate what is and is not required to achieve the best result possible for a variety of situations.. As we all know technology evolves at an incredible rate and whilst certain aspects can be a huge help, others can be a costly hindrance as they quickly become redundant.

Within the leisure industry one of the first technologies and actually one of the first things an organization should research is a CRM or leisure management solution to help run the facility. This is the main system that an organization will use and depend upon on a day to day basis and yet for many this will be the last on their list of priorities after the gym equipment, supplement supplier and wall colour! In contrast many councils and some of the major private organizations spend a great deal of time and money to go through an arduous tender and demonstration process in order to acquire the right system for them. Such a procurement process will include many evaluation criteria from functionality to value where value is not always seen as the cheapest solution but the one that fulfils a greater number of the operation's requirements in the most efficient and effective manner and thereby significantly cutting ongoing costs such as staff time. Indeed the very nature of a leisure management system is to simplify the way a business operates by automating many usually manual procedures and thereby reducing staff requirement, reducing the time required to perform such usual manual procedures and in turn provide more time for the more important activities such as greater customer interaction. As with all technologies there are of course a number of management systems to choose from and when taking into consideration its central role within an organisation it is of great importance to select the one most suitable. Part of that consideration should reflect the ever changing trends of the leisure industry and technology and to therefore purchase from a creditable supplier who can provide a system with longevity and the ability and funding to reinvest into future development to match such industry and technology changes.

Another consideration with regards to the leisure management system should be its ability to link to and work with other technologies an organization is likely to need and utilize. For example one of the latest industry trends is of that to provide a 24hour unmanned facility. The leisure management system should therefore allow for online capabilities such as memberships to be purchased and renewed and a link to the club's security system so that member details do not have to be entered twice into two different systems.

In order to gain access through such security systems a membership card or key tag is required and the most common used format of these are barcoded. This is an example of where technology has changed but not necessarily for the better. Magnetic strip cards can easily scratch or be wiped of the information they hold. The latest buzz within the industry has been the RFID or Radio Frequency Identification cards. Most RFID cards or tags contain an integrated circuit for storing and processing information and the second is an antenna for receiving and transmitting the signal. They enable the user not to have to physically come into contact with the reader and hence why some call them proximity cards as they only have to be near the reader to register. Some leisure management system suppliers recommend the RFID solution in order so that members can use them for cashless payments, however more advanced systems provide for such functionality actually within the system itself and therefore rid the need for the expensive RFID solution. One of the main reasons for their late bloom within the leisure industry, having been patented in the early 1980s, is due to their expense and ineffective way to provide functionality that a reliable high function system and far cheaper barcode cards can already provide. More recently RFID cards have also been 'hacked' so that sensitive information can be captured by criminals and so this is another downside of using a solution that does not store the cashless account information within the software itself but instead on the media.

After a membership and access system have been chosen there are of course many other technologies that a club can look at implementing in order to help with the running of their facility. Another relatively new technology is that of personal training software systems which can be used to set training programs and monitor progress. The Technogym Wellness system can be used by the trainer to set a number of different programs to include a cardio and weights workout. The member can then pick the workout they wish to do and see videos of what each exercise is and how it should be done. After completing the first exercise the system will then tell them which exercise and equipment is next and each exercise is monitored by the system to show how well they performed. The trainer can then check their attendance and performance and adjust their program if need be. The benefit to the club is that not as many trainers are needed to look after as many members and also that personal trainer utilization and member attendance and therefore retention increases. The Wellness system can only be used in conjunction with the Technogym equipment whereas the Fitlinxx system which provides similar functionality can be used with any equipment and be added on to equipment that a club already has in place.

Another technology that is taken for granted on an everyday basis and now impossible to be without is the internet! It's now the most common way to book methods of travel and holidays, buying dvd's, music and many other products, finding information on any and every topic, joining organizations and of course networking with others through the loved or loathed Facebook and Twitter! Nevertheless it is still not being used to its full potential within the leisure industry. Many clubs do have their own websites but these sites do not provide any form of real interaction for their members such as allowing them to make and pay for bookings or change their contact details or purchase or renew memberships and check what bookings they have. This is due to the lack of integration between the website and the club's leisure management system. However the more advanced leisure management systems do allow for such functionality and can empower the club's website to be far more than just a tool for providing information. Virgin Active are an example of an organization who have fully embraced the power of such an interactive website and who have consequently reaped the rewards of an increased membership base and retention levels.

Overall there are many technologies to consider and then many choices within a specific technology to choose from. Such diversity and the speed with which technology changes demands that a great deal of research be done in order to decipher as to whether it is necessary and what value and return on investment it will provide. It is tempting to rush into getting the latest gadget or fad to set yourself apart from the competition or to buy the cheapest available but wise buyers will wait for a technology to prove its worth and show its longevity and its undoubted drop in price. Look to purchase tried and tested products from reputable suppliers and look at what leading organizations within the industry are already using and ask them as to why. Finally it is also important to remember that the technology is only as good as the user and that it is there to help and make operations easier not to actually run the club or leisure facility. Love it or loathe it technology is a must have and is here to stay.

Until Friday 26th February we are giving away 1000 barcoded cards or 3000 barcoded key tags for every Plus2 software licence purchased from Gladstone, and if you purchase 5 or more licences you will also benefit from a Quantum barcode scanner absolutely FREE! Don't delay, get your order in today!

Contact us on 1300 242 067 or email us at info@gladstonemrm.com.au

*This offer is applicable when purchased at normal rrp price, offer only available in Australia, subject to status. More terms and conditions can be found on our website.

Unlock the value of your data with Plus2 Visual Analytics in partnership with Tableau Professional!

Click on the screenshot to enlarge the image

You increasingly rely on data and information about your members and facilities to drive the success of your business. But have you considered how you could extend your return on investment by unlocking the value of your customer records, their usage and spending patterns?

Click here for a short Plus2 Visual Analytics video demonstration!

Techniques such as Report Building and Data Mining have often been considered a specialist area for those with exceptional knowledge of databases and 'Report Writing' - well not any more!

Gladstone has been spending considerable time consulting with our client base to better understand what they really need from a reporting solution in order to drive their business success. As a result of these consultations we have created a brand new solution that is powerful enough for any health & leisure business to operate, yet simple enough for anyone to use.

The revolutionary Gladstone Plus2 Visual Analytics™ solution enables you to closely monitor and track problem areas, and gives you the ability to identify new opportunities to expand your business.

This unique solution enables you to dynamically interrogate your business data by combining a specially-designed Plus2 Reporting Data Layer developed by our in-house data consultant team, and Tableau Professional™ from Tableau Software Inc, one of the world's leading business intelligence software solutions. With Visual Analytics you can quickly create intuitive and powerful reports, interactive charts and dashboards that ensure you drive maximum value from your Plus2 solution.

And to make sure that you can get started straight away we even supply sample workbooks to help you analyse a number of key business areas - Membership, Finance, Usage, Attendance and Bookings - so that you can benefit from rapid management decision-making on day one!

Click on the screenshot to enlarge the image

Here are just some of the benefits of installing Plus2 Visual Analytics today;

• Make data mining easy with our specially designed Plus2 Reporting Data Layer
• Enjoy multi-dimensional insights into your business
• Generate maximum value for minimum overhead
• Eliminate the need for skilled developers or in-depth knowledge of the Plus2 database
• Save time to create boardroom-ready reports for prompt decisions
• Create Web-based analytics in minutes, not days

To more fully understand how Plus2 Visual Analytics will help you report on and manage your business, then simply click here to view a short 3-minute demonstration.

Click here to download the Plus2 Visual Analytics pdf

If your organisation needs management decisions to be made simpler, then contact your Gladstone Account Manager, call us on 01491 20 10 10 or email us by clicking here.

Connect is a powerful online bookings and payment solution allowing your customers to view classes, book a squash court or even pay for their subscription online. Customers have the ability to take ownership of their bookings by viewing, modifying and cancelling reservations whilst making payments through a secure online gateway.

To experience how your customers could use Connect, take part in the demo by clicking here to view the pdf instructions which contains information on how to perform test payments followed by clicking here to go to the Connect online demo website.

Security has been greatly improved giving the options to allow access to certain information dependant on the person. The computer that runs the reports does not require Plus2 to be installed, and can even be run remotely due to the systems web-based portal. The system can also support a wide range of data sources which allows the reports to be in various formats from paper-based reports to fully interactive web-based reports. For the ultimate flexibility the reports can also be viewed on a hand-held PDA allowing the information to be at your fingertips at all times.

Today we all take for granted and enjoy the benefits of on-line self-service booking, purchase and ticket collection, either from the comfort of our home or over a lunch break in the office.

Gladstone Plus2™ Connect2 delivers an enhanced new solution focused on a customer self-service interface providing members with a secure, real-time integration to the core Gladstone Plus2 solution through the centre or club's web site or corporate intranet.

This powerful web-based solution enables Gladstone's customers to extend the power of Plus2 by allowing members to modify and amend their personal details, purchase subscriptions and manage their activities. Customers can take ownership of their bookings by viewing, modifying and cancelling reservations and can make payments through a secure on-line gateway.

As well as significantly improving the customer experience, this unique solution helps drive the core service and profit lines of business operations by allowing front of house staff to redirect their efforts away from transaction-focused activities and towards providing more time to deliver personal engagement with customers and potential members.

Gladstone Kiosk2 compliments the online capability of Connect2 and enhances what Gladstone has come to term the "New Customer Journey". These easy-to-use, fast-track self-serve units enable visitors to collect tickets purchased online and buy new services at the touch of a button thereby diverting customers away from the busy reception areas and reducing front-of-house pressure.

With built-in Chip and PIN payment and real-time interface with the central Plus2 solution, Kiosk2 again increases sales, reduces staffing overheads and improves customer service.

Click here to take part in the Connect2 demo

To find out what's new in the latest version of Connect2 please click here

Integrated New Chip & PIN payment solution

Gladstone is delighted to be able to offer its clients - through a joint development with the market leading Chip and PIN technology supplier Commidea - a fast, secure, and user-friendly payment solution which has been fully integrated and accredited with Gladstone Plus2™ V9.3.

It really couldn't be easier - instead of a customer being asked to use their signature to verify payments, they can simply insert their debit or credit card and enter their four-digit Personal Identification Number (PIN) known only to themselves; just like they would a cash machine or indeed in a restaurant.

Reservation Management

One of the key management developments with the Gladstone Plus2™ V9.3 upgrade is the ability for your course administrator to simply create a new course register from the previous term or session and pre-register the enrolled students. This will save staff considerable time in transferring large numbers of students on swimming classes or gymnastics courses for example. It's a simple "copy and paste" function - and will take a lot of the "enrollment day" pain away from course administrators.

With the recent launch of Gladstone self-service Connect2 and Kiosk2 solutions, these advanced tools when integrated with Plus2 V9.3, will allow the course records fees to be presented to the students or parents to pay when due at their convenience on-line.

Direct Debit overnight reporting

Relieve the headache of running long Direct Debit reports by running the required reports overnight without any staff interaction; and with little or no impact on the daytime business operations. The reports will be ready for managers to review in their Plus2 report archive when they arrive into their centre the next morning.

SQL Server Reporting Services (SSRS)

• Customers who upgrade to Gladstone Plus2™ V9.3 will now benefit from a very powerful but simple-to-use, intuitive and dynamic customer reporting capability.

• Flexible Report delivery - including the ability to run numerous management reports overnight, or during quieter business periods without affecting the daytime system capability; and have them delivered to the Centre Manager's Inbox for viewing first thing in the morning. The reports can also be published in a number of ways including onto a web page for Intranet and Internet viewing, via Microsoft® Internet Explorer™

• A mobile solution - for those senior managers who have responsibility for multiple sites, this solution provides the ability to view these reports on a hand-held PDA before or during a meeting affording them additional flexibility, mobility and more importantly information at your finger-tips.

• Increased security - customers are able to apply more complex security criteria internally, ensuring that the right staff have access to only those reports which are relevant to their particular needs; this ensures that a Centre or Club Manager has complete control over report viewing, running and creation.

• Full solution customisation - of the reporting criteria and output look and feel can be customised to suit an organisation's band and visual requirements.

• Data mining - the ability to use Dynamic Data Cubes to really drill-down into the business records and customer accounts further than existing solutions will permit; and have the ability to make better business decisions.
  

Download the Plus2 brochure (PDF)

Download the Plus2 SOLO brochure (PDF)

Wallingford
(Head Office)

Gladstone House
Hithercroft Road
Wallingford
Oxon
OX10 9BT

Map >>>

General T : +44 (0) 1491 20 10 10
Support T : +44 (0) 8451 20 10 11
F : +44 (0) 1491 20 10 20
Support E :
E :

Glasgow

Gladstone
Pavilion 4
Parkway Court
Glasgow Business Park
Baillieston
Glasgow
G69 6GA

Map >>>

General T : +44 (0) 141 773 5900
General F : +44 (0) 141 773 5925
Cards Dept F : +44 (0) 141 773 5926
E :
Support E :

Dublin

Gladstone
13 Upper Baggot Street
2nd Floor
Dublin 4
Ireland

General T : +353 (0)1 842 4700
Support T: +353 (0)1 842 4722
F : +44 (0) 1491 20 10 20
E :

Sydney

Gladstone MRM (Australia) Pty Ltd
Suite 904
Level 9
275 Alfred Street
North Sydney
NSW2060
Australia

Map >>>

General T Australia: 1300 242 067
Overseas T: + 61 (0)2 8920 3028
General F : + 61 (0)2 9922 5827
E : info@gladstonemrm.com.au
E Support : support@gladstonemrm.com.au

Gladstone plc is a leading provider of innovative software solutions and services to leisure facilities in the UK and worldwide. The company has offices in England (Wallingford, Oxfordshire), Ireland (Dublin), Scotland (Glasgow) and Australia (Sydney). Gladstone plc owns and manages two main operations: Gladstone Health and Leisure and Gladstone Education.

Gladstone Health and Leisure provides leisure management systems to a wide range of organisations including trusts, leisure centres, and major private leisure chains. The company's solutions are accepted as the industry standard for the public sector. Gladstone Health and Leisure enables its clients to utilise central database facilities for central and cross-site online bookings, customer relationship management and membership management, centralisation of administration, marketing and reporting.

Gladstone Health and Leisure's current product portfolio includes the flagship Gladstone Plus2™ solution, which is widely regarded as the most sophisticated leisure management system available in the market today. It combines comprehensive membership management functionality with analysis, marketing and web bookings capability, delivering a truly comprehensive member relationship management solution. Operated as a multi-site fully integrated central database solution, Gladstone Plus2™ offers significant total cost of ownership advantages by enabling central database administration.

Connect2 is Gladstone Plus2's™ powerful online bookings and payment gateway, allowing customers to view classes, book a squash court or even pay for subscriptions online. Customers have the ability to truly take ownership of their bookings by viewing, modifying and cancelling reservations whilst making payments through a secure online gateway.

Kiosk2 complements Connect2 by providing easy-to-use, fast-track, self-serve units that enable visitors to collect tickets purchased online and to buy new services at the touch of a button. This encourages customers away from busy reception areas, reducing front-of-house pressure.

Our latest product has been specifically designed for the single site operator. Orbit Professional™ is an intelligent yet simple-to-use and affordable management solution for your business. Its intuitive and appealing interface enables users to carry out their day-to-day responsibilities quickly and accurately. Managers are equipped to efficiently direct operations so they can focus on running the business and retaining and maximising membership.

The Orbit solution makes it easy to manage membership and provide a proactive service. For example, tasks and reminders can be scheduled for staff which are easily visible on their home page. Notes can be created against individual members to encourage staff interaction with customers. Staff are alerted when members come in and issues can be dealt with proactively. These are just some of the features of Orbit Professional's simple intelligence.

Our mission

Gladstone's objective is to help its clients unlock the potential of their most valuable asset - their member and customer databases.

By capitalising on the investment provided by Gladstone plc and harnessing the experience gained through supplying the leisure industry with systems for the past 20 years, Gladstone will enable companies to control their business better, understand and communicate with their members and use this relationship to improve retention levels and the value of their member base.

Company vision

"To create software supported by professional services that helps our customers develop and maintain commercially rewarding relationships with their clients"

Our company

Gladstone has unrivalled expertise in the provision of membership management software and web enabled systems and services within any member based or closed community business, including, health and fitness clubs, local authorities, and football clubs.

Gladstone Health and Leisure is a division of Gladstone plc

Courses are available for operators, managers & IT engineers and they comprise of a series of half day training sessions. The number of sessions required is dependent upon the management system and users to be trained; therefore sessions are tailor-made to the client's requirements.

All courses incorporate hands-on exercises to ensure the training information has been fully absorbed, and a copy of the training manual is presented at the end of each session for ongoing reference.

Gladstone training professionals will:

• configure specially designed courses around clients' requirements
• offer staggered or phased training sessions for clients with extended implementation periods
• offer refresher training to provide clients with an opportunity to reacquaint themselves with the skills they may have forgotten
• be present on-site when the installation is complete and the system goes 'live' for the first time. Any operational queries can be resolved and clients can ensure they are using the system in the correct manner. Live day cover provides clients with invaluable expert assistance

Training hotline

The training hotline is a new service provided for customers who are in the configuration stage of project implementation. The service is designed to offer advice and support on configuration or functionality issues and all queries for the training hotline are answered by qualified Gladstone trainers.

The service for training queries compliments the services of the normal support network. If you have a technical query this should still be directed through the normal support line on: +44 (0) 8451 201011

This service is available on:
Mondays & Fridays, 9.00am - 5.30pm*

To contact a qualified Gladstone trainer via the training hotline, compose your email, including the information below, and send to: traininghotline@gladstonemrm.com

• name of Gladstone trainer
• site name
• contact name
• telephone number
• e-mail address
• preferred contact method
• times available for contact
• what are you trying to achieve
• what progress have you made
• what problem have you encountered

What to do if you do not have access to email?

• contact Gladstone support in the usual manner: +44 (0) 8451 201011
• your query will be passed to the training hotline on your behalf so please have all the relevant information needed

All times are local time (GMT or BST)

You can choose the most appropriate level of support cover to meet the needs of your business. The Gladstone Service Desk offers the following support services:

Standard service cover

The Gladstone Service desk operates during the following standard hours of business and gives you direct access to a team of product and technical analysts dedicated to resolving your problems and helping you make the most of your software.

• 7:00 to 19:00 (UTC) - Monday to Friday (exc. bank holidays)

The emergency out-of-hours answerphone service is provided as standard for urgent situations. The answer phone messages are collected twice a day as detailed below. This service is strictly for critical and high priority queries and is handled on a reasonable endeavours basis.

• 9:30 & 16:40 (UTC) - Saturday, Sunday & UK bank holidays (exc. Christmas Day)

Extended service cover

If you would like to talk to our team at weekends, bank holidays and later in the evening please talk to your account manager about our Extended Service Cover or contact us using the details below.

Hardware support cover

Gladstone can provide hardware support covering Servers, desktop PCs, printers, card readers, cash drawers, touchscreens, Kiosks and barriers. The Gladstone Service Desk provides telephone support during the standard support cover (Mon-Fri); should the problem not be resolved over the phone we have a national network of technical engineers providing an on site repair and loan service.

Contact details

You can contact the Gladstone Service Desk as follows:

By email support@gladstonemrm.com

By telephone

• +44 (0)8451 201011 (UK)

• +353 (0)1 842 4722 (Ireland)

By fax +44 (0)1491 201020

For all other queries please contact Sales on +44 (0) 1491 201010.

There are several things that you as the customer can do to help ensure that calls are successfully resolved as quickly as possible.

Making contact

• Please report your case by telephone if your query is Critical or High Priority

• Please use a telephone next to the computer on which you are experiencing the problem

For each call you should be given a call reference number for ease of tracking:

• Please have it to hand for telephone conversations

• Please keep this in the subject line of related emails

• Be aware that our busiest periods are between 9am and 11am and our busiest days are always Direct Debit days (usually around the 1st of the month). If your call is of a non-urgent nature, please avoid these times

Information

• Know the precise nature of the problem, for example, the exact wording of any error messages or keep the error message on screen

• Check how many PCs are affected, one or many?

• Check is the problem permanent or intermittent?

• Make sure you know the details of your remote access availability, i.e. any related passwords

• Make sure you know how to contact the staff member that knows any administrator or master passwords for both your network and your software

Caller

• Are you the most suitable person to report the case? Have you experienced the problem, can you fully explain it to the support team and have you sufficient computer and system knowledge to follow their instructions and answer queries about the issue

• establish project objectives and clients benefits
• specify operation and key performance indicator changes
• develop a detailed project plan
• monitor project activities, ensuring they are objective-driven
• hold regular reviews, issue project status reports and ensure all procedures and systems are utilised effectively
• organise training, coordinate installations and offer continuous support

Project managers define the project's business objectives. Benefits of the plan can be both financial and non-financial and include specifying changes in operational and key performance indicators.

Feasibility studies prepare for the project's initiation, enabling the Project Manager to ensure that the proposed plan is viable in financial, operational and technical terms.

Using recommended specification documentation, Gladstone can advise on the best hardware and consumables solution for a wide range of scenarios, from a simple PC or small network suited for small club environments to a complex multi-site central server solution.

Utilising the benefits of Citrix Metaframe, Gladstone can deploy Plus2 across numerous sites creating a thin client central database solution.

Workstation and server hardware

Gladstone's recommended specifications for workstations are based on the DELL Optiplex range of PCs. Recommended specifications for servers are based on the DELL and HP ranges. Gladstone can also advise customers wishing to utilise existing workstations and servers on how to gain maximum performance when running our software solutions. Recommended specifications are available on request please contact sales on +44 (0)1491 201010.

Consumables

Gladstone offers a range of consumables for use with Plus2, these include:

• Receipt printers
  • Epson TM-T88 model
  • Citizen CBM1000
• Swipe readers
  • Magstripe
  • Barcode
  • Combined mag and barcode
  • Proximity smart card reader and read/writer
  • Chipped smart card reader and read/writer
• Touch screens
  • RS 232
  • USB
  • PS2
• Till drawers
  • Fired from receipt printer
  • Fired from serial port
• Image capture
  • USB web cam
  • Desk mounted camera and capture card

Access control equipment

In conjunction with Plus2, Gladstone provides all the necessary equipment for access control and can liase with your turnstile or barrier provider, equipment provided includes:

• Multiple port specialix cards
• Doorman control boxes
• Choice of serial swipe readers
• Doorman access control cabling
• Magnetic lock installations
• Links into fire alarm systems
• Networking

Gladstone is able to provide recommendations for your entire network infrastructure including the specifications for hubs, switches, routing equipment and firewall/VPN solutions.

Gladstone are able to provide the installation of CAT5 network cabling.

Please see the Services section of this website for the installation services we provide.

Core functionality includes

• membership management
• Direct Debit including ARUDD, AUDDIS and ADDACS
• image capture
• front desk and access control
• EpoS
• bookings
• attendance history
• correspondence and mail merge
• financial reporting
• events management
• database management
• call management
• loyalty points
• cashless

Plus2 is perfectly suited to the multi-site environment. Gladstone currently has clients running the application using a central database solution serving up 40 sites and the software has been load tested to handle up to 500 concurrent users. In addition to these products Gladstone offers a range of complementary products that can be integrated with Plus2

Plus2 V9.5 launched

The update has been designed to ensure that Gladstone's core Health & Leisure industry customers including Local Authority Leisure Centers, Gyms and Private Health Clubs and Universities can further increase their competitive advantage. Gladstone has invested a considerable amount of resources over the last year in a number of key areas:

• Barcodes can now be produced for products and can be used through access control
• Postcode address look up now comes directly from Post Office data
• Home and work address fields have been increased in size
• Enhanced security with minimum password length

To find out what's new in the latest version of Plus2 9.5 please click here

Connect and Kiosk

This powerful web-based solution enables Gladstone's customers to extend the power of Plus2 by allowing members to modify and amend their personal details, purchase subscriptions and manage their activities. Customers can take ownership of their bookings by viewing, modifying and cancelling reservations and can make payments through a secure on-line gateway.

To find out what's new in the latest version of Connect2 please click here
To find out what's new in the latest version of Kiosk please click here
Read more about Connect and Kiosk

Access

Access can be networked across multiple sites, with the appropriate reader technology (contactless smart cards, barcodes and magstrip), to control the whole estate from one central database, resulting in a future-proof solution for customer entry.

Energy

With expenditure on utility bills increasing rapidly year on year, energy provides a unique opportunity to save money and directly influence your bottom line. This is the only solution on the market which integrates your software booking sheets with the building's facilities. The solution will help reduce power wastage, save money and support your "Green Agenda".

Pocket

Pocket is a simple and flexible off-line hand-held point od sale attendance recording solution. This mobile device can be used anywhere to validate membership and complete sales; pocket extends the consumer interface beyond reception. When the hand-held device is docked it simply uploads the captured transactions to the database of Plus2 as though the whole process had been completed at front of house.

Retention

Retention is an easy to use, powerful, gym based retention tool. By prioritising and prompting interaction with high risk members, retention ensures effective use of staff resources and aligns their activity directly to your bottom line. The solution can be deployed using a desktop PC or via a hand-held mobile device, which is ideal for larger sites.

Cards

Gladstone's dedicated Card services department supplies over a million cards every year and provides many services to support card production and delivery. From simple barcodes and magnetic strip cards to the latest smart proximity cards, smartbands and smartfobs, Card services will help you meet your business objectives.

Read more about Card services

Stock

Integrated stock control system allowing the monitoring of stock levels, their location, movements and wastage.

QuickAddress integration

Seamless integration with Quick Address by QAS allows membership address fields to be populated automatically, when a Postcode and house number are entered.

Bank Wizard

Integration with Bank Wizard by Eiger systems allows bank details entered into plus2 to be automatically validated to check if the account number is correct, allows DD payments, and has sufficient funds.

Plus2 Visual Analytics

You increasingly rely on data and information about your members and facilities to drive the success of your business. But have you considered how you could extend your return on investment by unlocking the value of your customer records, their usage and spending patterns? Unlock the value of your Plus2 data with Gladstone!

Click here to find out more about Plus2 Visual Analytics